Shipping policy
Lazy Stacks currently ships to Australia and New Zealand. Standard shipping is free on all Australian orders.
Order Processing
Each piece is printed to order. Orders are processed Monday to Friday, excluding Australian public holidays. We aim to dispatch orders within 1 to 2 business days. During product launches, promotions, peak periods or periods of high order volume, dispatch may take up to 5 business days.
Once your order has been dispatched, you will receive tracking information via email where tracking is available. If there is a significant delay affecting your order, we will contact you using the details provided at checkout.
Shipping Rates
Australia
| Order weight | Standard Shipping | Express Shipping |
|---|---|---|
| Up to 0.5 kg | Free | $15.72 |
| 0.5 kg to 1 kg | Free | $20.52 |
| 1 kg to 3 kg | Free | $23.76 |
| 3 kg to 5 kg | Free | $30.00 |
New Zealand
Shipping to New Zealand is calculated at checkout based on the total weight of your order. All prices are in AUD.
| Order weight | Standard Shipping | Express Shipping |
|---|---|---|
| Up to 0.5 kg | $10.80 | $15.72 |
| 0.5 kg to 1 kg | $12.78 | $20.52 |
| 1 kg to 3 kg | $15.06 | $23.76 |
| 3 kg to 5 kg | Not available | $30.00 |
Delivery Times
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| Australia | 3 to 7 business days | 1 to 3 business days |
| New Zealand | 4 to 7 business days | 2 to 5 business days |
Delivery times begin once your order has been dispatched. They are estimates only and are not guaranteed, and may vary depending on the carrier, customs processing, public holidays, peak periods and circumstances outside our control.
New Zealand Orders
Orders to New Zealand are shipped from Australia. Any duties or taxes that apply will be shown at checkout where possible. Charges not collected at checkout may be payable on import, and customs processing can add time to delivery.
Delivery Address
Please provide a complete and accurate delivery address at checkout. We recommend a secure address where someone can receive the parcel, such as a workplace, a trusted family member or friend's address, a parcel locker, or a post office or other secure collection point.
Once a carrier confirms a parcel as delivered to the address provided, Lazy Stacks is not responsible for parcels that are subsequently lost, stolen or misplaced.
Incorrect or Incomplete Addresses
Please check your delivery details carefully before completing your order. If an incorrect or incomplete address causes a parcel to be returned to us, additional shipping costs may apply to resend it. If you notice an error after placing your order, email us as soon as possible. We cannot guarantee an address can be changed once an order has entered processing or been dispatched.
Delivery Delays
Delivery may take longer during product launches, sales and promotions, holiday and public holiday periods, severe weather, customs processing, carrier disruptions, high-volume periods or other circumstances outside our reasonable control. A delay does not automatically mean an order has been lost.
Lost or Missing Parcels
If your parcel has not arrived within the expected timeframe, first check your tracking information and any carrier delivery notifications. If your tracking has not updated for an extended period, your parcel appears lost, or you believe it was incorrectly marked as delivered or stolen, email us with your order number and tracking information and we will investigate with the carrier.
Where a carrier confirms a parcel was lost in transit, Lazy Stacks will work with you to resolve the issue in line with our obligations under the Australian Consumer Law. If a parcel is confirmed as delivered to the address provided at checkout and there is no evidence of a carrier delivery error, Lazy Stacks may not be responsible for subsequent theft or loss.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes to our fulfilment processes, delivery partners, shipping services or applicable requirements. The latest version will always be published on our website.
Contact Us
For questions about shipping, delivery or an existing order, email shoplazystacks@gmail.com. Please include your order number so we can help you as quickly as possible.