Refund policy

We want you to love your Lazy Stacks pieces. If something isn't right, email us at shoplazystacks@gmail.com with your order number and we'll guide you through the next steps.

Your Rights Under Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits those rights. Customers in New Zealand have equivalent rights under the Consumer Guarantees Act.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, misprinted, or isn't what you ordered, email us with your order number and a photo of the issue. We'll arrange a refund, replacement or repair in line with your rights, and we'll cover the reasonable cost of returning the item to us.

This applies to all items, including items bought on sale.

Change of Mind Returns

Each piece is printed to order. If you've simply changed your mind, you can request a return within 7 days of delivery, provided the item is unworn, unwashed and in its original condition.

  • Approved change-of-mind returns are issued as store credit for the value of the item.
  • Return postage for change-of-mind returns is paid by you, and original shipping fees are not refunded.
  • Items marked as Sale are not eligible for change-of-mind returns.

Exchanges

Need a different size or colour? Return the item as a change-of-mind return and we'll issue store credit once it's received and inspected, which you can use to order your preferred size or colour. Our tees have a relaxed fit, so consider sizing down if you prefer a closer fit.

How to Start a Return

  1. Email shoplazystacks@gmail.com with your order number, the item, and the reason for your return (with photos for faulty items).
  2. We'll reply with return instructions.
  3. Once we've received and inspected your return, we'll email you an update. Refunds are processed to your original payment method, and store credit is issued, within 3 to 5 business days.

Contact Us

Questions about a return? Email shoplazystacks@gmail.com and include your order number.